Privacy Policy

UpClean is a service brand operated by Uptech Technology Solution Company Limited (“UpClean”, “we”), tax code 0316973414, registered office: B2 Kim Son Residential Area, Nguyen Huu Tho Street, Tan Hung Ward, Ho Chi Minh City; client office: 72 Nguyen Co Thach, Sala Urban Area, An Khanh Ward, Ho Chi Minh City, Vietnam. We are the controller and processor of the personal data described in this policy.

This policy follows Vietnam's Personal Data Protection Law No. 91/2025/QH15, Decree No. 356/2025/ND-CP and related regulations. It covers our website upclean.vn, the chat assistant on our website and all our official channels (phone, Zalo, WhatsApp, email), as well as information recorded while we provide services in your home.

For any question or request about your personal data, please contact nhat.tran@uptech.vn or call/Zalo 0773 521 104 (7:00 AM – 8:00 PM, seven days a week).

Depending on the services you choose, we collect only what is necessary:

• Contact details: name, phone number, email, Zalo or WhatsApp account.
• Service request details: area, address, building, unit number, type and size of home, services of interest, preferred time, notes and service history.
• Access and scheduling information: when your home will be unoccupied, key handover and return instructions, temporary door codes and building registration details.
• Photos of the work area: as-found photos, before-and-after photos and your Up Report.
• Communications: messages via Zalo, WhatsApp and email, and conversations with the AI chat assistant on our website (see section 5).
• Payment information: transfer references and invoicing details; bank account numbers are collected only when we need to make a refund.
• Technical data when you visit our website: IP address, device type, browser, pages visited and technical browser storage (see section 15).

We process your personal data only for the purposes below. Activities needed to quote for, agree and deliver the services you request are based on your consent and on performing our service agreement with you; accounting and tax obligations are carried out as required by law.

• Receiving your request, calling you back, quoting, confirming and reminding you of appointments.
• Scheduling specialists and partners, and arranging building access.
• Preparing your Up Report, the walk-through, handling feedback and any guarantee work.
• Payment, invoicing and refunds.
• Client care, reminders for regular services and improving our service.
• News and offers — only if you separately agree; you can opt out at any time.
• Meeting our legal obligations and requests from competent authorities.

Consent is recorded when you submit a quote, booking or contact form, leave your name and phone number with our chat assistant, or confirm by message, having been informed of the purposes set out in this policy. Silence or a lack of response is never treated as consent.

Using photos of your home, your name or your review for promotional purposes always requires your separate written permission (a confirming message counts).

You may withdraw consent at any time. This does not affect the lawfulness of processing carried out beforehand; if certain data are still needed to complete a service in progress or to comply with the law, we will tell you clearly.

To generate automatic replies, the messages you type into the chat assistant are sent via an API to DeepSeek, a third-party artificial intelligence provider whose servers are located in China. We share nothing beyond the conversation content needed to produce a reply.

We do not store conversations on our own server unless you leave your name and phone number to be contacted; in that case, your request and a transcript of the conversation are kept with your service request record, and only the key details (name, phone number, service, area, preferred time) are forwarded to our enquiries team. The chat history shown in your browser is kept only for the current session and is cleared when you close the tab.

Please do not enter door codes, bank details or other sensitive information into the chat assistant. If you prefer that your messages are not processed by an AI provider, please contact us directly by phone, Zalo or WhatsApp.

• Our specialists photograph only the areas where work is carried out, to record their condition, before-and-after results and your Up Report. We do not photograph people, documents, personal belongings or spaces outside the scope of work.
• Photos are sent to you and kept in internal systems with restricted access, for the walk-through, guarantee work and resolving feedback.
• We never use photos of your home for marketing or publish them without your written permission; any photo you approve for use will have details that could identify your address or household removed.

• Door codes, keys, access instructions and the times your home will be unoccupied are particularly sensitive to your home's security. Only our scheduling team and the specialists assigned to your booking can access them, and only for that booking.
• This information is not kept longer than the booking requires; keys are handed over, signed for and returned as agreed.
• We recommend using a temporary code and changing it once the service is complete.

We never sell, rent or trade your personal data. We share it only as far as each purpose requires, with parties bound by confidentiality undertakings or by the confidentiality terms of their own services:

• Specialists, associate team members and subcontractors carrying out your booking — only what they need for that visit (name, address, time, special requests, access instructions), under a confidentiality undertaking.
• Partners delivering specialist services, such as licensed termite and pest-control partners — only if you use that service and have been told in advance.
• Telegram — the messaging app we use to forward new-request notifications (name, phone number, service, area, preferred time, notes) to our enquiries team.
• DeepSeek — the AI provider behind our chat assistant (see section 5).
• Infrastructure providers: a rented server from an infrastructure provider that runs our website and stores request records; and Cloudflare, which delivers and protects our website and may receive your IP address and technical data when you visit.
• Zalo, WhatsApp and email services — when you contact us through these channels; data on those platforms is also subject to their own privacy policies.
• Accounting service providers and banks — for payment, invoicing and refunds.
• Building management — access registration details, as the building requires.
• Competent authorities, where required by law.

Some of the providers listed in section 8 host or process data outside Vietnam: DeepSeek (China), Telegram, Cloudflare and our website server (which may be located abroad), as well as international messaging platforms. When you use the corresponding channels and features, the related data may be transferred outside Vietnam.

We transfer only what is necessary, choose providers with confidentiality commitments, and complete the cross-border transfer procedures required by the Personal Data Protection Law and its implementing regulations.

• We keep data while providing our services and for up to 24 months after your most recent service or contact with us, after which it is deleted or anonymised.
• Accounting records and invoices are kept for the periods required by accounting and tax law.
• Door codes and access instructions are deleted once the booking is complete, unless you ask us to keep them for regular bookings.
• We delete data sooner at your request, unless the law requires us to keep it.

• Request records are stored on an access-controlled server, connections to our website are encrypted (HTTPS), and access to personal data is limited to those who need it for their role.
• Staff, associates and partners with access to personal data are bound by confidentiality and briefed on data protection.
• If we discover a breach of personal data protection rules that could harm your rights and interests, we will notify the competent personal data protection authority no later than 72 hours after discovering it, inform affected clients promptly and take immediate steps to remedy it.

Under the Personal Data Protection Law, you have the following rights over your personal data:

• To be informed about how your personal data is processed.
• To give, refuse or withdraw consent.
• To view, correct or request correction of your personal data.
• To request a copy of, deletion of or restriction on processing of your personal data, and to object to its processing.
• To complain, report, bring legal proceedings and claim compensation as provided by law.

To exercise any of these rights, please email nhat.tran@uptech.vn or call/Zalo 0773 521 104. For your own protection, we will verify your identity before acting on a request.

We will acknowledge your request within 2 working days and act on it within the time limits set by Decree 356/2025/ND-CP — between 10 and 20 days depending on the type of request, extendable once where necessary with an explanation. If the law does not allow us to fulfil a request, we will explain why.

Our services and website are intended for adults. We do not knowingly collect personal data from children. If a child's data is recorded inadvertently without the consent required by law, we will delete it once we become aware or at the request of a parent or guardian.

upclean.vn currently uses only technical cookies and browser storage needed to run features such as quotes, bookings, remembering your language and keeping your chat conversation during a session. We do not currently use any third-party analytics or advertising tracking.

To improve the website, UpClean collects anonymous first-party visit statistics stored on its own server: pages viewed, the first page of the visit, the referring site (domain only), campaign parameters in the link (utm), device type (phone or computer) and actions such as tapping call, Zalo or sending a request. Each browser tab is given a random session id kept in session storage (sessionStorage), which is cleared when the tab is closed. For these self-collected statistics we use no cookies for tracking, do not store IP addresses, do not identify you personally and do not share them with third parties.

In addition, the website uses an open-source visit statistics tool (Rybbit) installed by Uptech Technology Solution Company Limited — the company that operates UpClean — on its own server at analytics.uptech.vn. The tool sets no cookies; it records pages viewed, the address including its parameters, the referring site, outbound links you click, actions such as tapping call or Zalo or sending a request (the type of action only, never its content), device type, browser, operating system, screen size and language. When it receives data, the statistics server receives your IP address to work out an approximate location (country, province or city) and to tell visits apart. Screen recording and the capture of what you type into forms are not enabled. The figures are used only to improve the website, are not used to identify you personally and are not shared with third parties.

When you send a request through a form or the chat assistant, the request record includes the page it was sent from and the source of that visit (for example Google search, Zalo or direct), so that we can serve you and evaluate our contact channels. When you arrive from an advertisement and submit a request, the ad click identifier (for example the Google Ads gclid) is stored with that request to measure advertising effectiveness.

If we add analytics or advertising cookies in future, we will update this policy and enable them only with your consent. You can clear or block cookies in your browser settings.

This policy was updated on 2 October 2026 and takes effect from the date it is published on upclean.vn. If we make significant changes to the purposes, types of data or recipients, we will update this page and let you know through an appropriate channel; where the law requires, we will ask for your consent again.